Recent Solutions

An example of how to integrate CTI with ServiceNow Agent Workspace.

ServiceNow Vulnerability Response CI lookup rules run against each imported Vulnerability. With this solution I will demonstrate how you can identify a single Vulnerability and execute the CI lookup rules against the Vulnerability instead of executing the whole VIR integration.

ServiceNow Processor that provides the ability to download all attachments related to a parent and child task relationship.

ServiceNow Virtual Agent solution that provides the ability to hide and show a virtual agent conversation based on the current user.

The fix script provided identifies legacy table dependencies that should be removed when transitioning to ServiceNow CSDM structure.   

Replicate the ServiceNow functionality of the 'Download All' button available via the attachment paperclip.