INTEGRATING CTI WITH SERVICENOW AGENT WORKSPACE

The below link will open a new interaction in the Agent Workspace application that IS NOT inserted. 

https://<Instance_name>.service-now.com/workspace/new_record/interaction/1572355852988&sysparm_comments=Hello%20World!!!

Then you will create an OnLoad client script to parse out the parameters at the end of the URL.  The OnLoad client script should be set to UI type = All.